Subscription terms
Your subscription starts on the date your access is activated. The first invoice is issued at the start of the month following activation and covers a full calendar month. Subsequent invoices are issued monthly in advance on the first business day of each month.
Payment is due within 14 days of the invoice date. Invoices are sent by email to the billing address provided at sign-up.
Prices are quoted exclusive of VAT. Danish VAT (25%) applies to customers in Denmark. EU customers outside Denmark may be subject to reverse charge VAT in accordance with applicable EU VAT rules.
Cancellation policy
You can cancel your subscription at any time. There is no minimum subscription period and no cancellation fee.
Notice period: Cancellations take effect at the end of the month following the month in which the cancellation request is received. For example, if you cancel on 15 June, your subscription ends on 31 July and you will be invoiced for July.
To cancel, use the contact form at dpoagent.dk/contact and select Cancellation of subscription as the subject. You will receive a written confirmation within one business day.
Upon cancellation, all user access is revoked immediately at the end of the notice period.
Right of withdrawal
If you are subscribing as a consumer (private individual, not a business), you have a 14-day right of withdrawal under the Danish Consumer Contracts Act (Forbrugeraftaleloven). The withdrawal period begins on the date your subscription is activated.
To exercise your right of withdrawal, contact us at contact@dpoagent.dk within 14 days of activation. If you have already used the service during the withdrawal period, we reserve the right to charge a proportional fee for the period of use.
Business customers (CVR-registered entities) do not have a right of withdrawal under consumer law, but are subject to the cancellation policy above.